This page was developed to support and troubleshoot some of the most well-known problems.

Below is a list of these topics. Please follow the link that bests descibes the problem you experience. Remember, that if you can't get any help from this point you should always contact RMCLab Administrator .

• When running setup, the Operating System prompts me that some files exist, but are (or aren't) out of date. What should I do?
  
  
• Setup finished successfully, but I can't contact with RMCLab Server.
  
  
• How can I know that I have successfully logged on to RMCLab Server?
  
  
• I can't log on to RMCLab Server. What's wrong?
  
  
• I can't close any of the application windows. When I try to close one, a message appears. Why should I logout to terminate the application?
  
  
• I think my communication with the RMCLab Server is very slow, what's wrong?
  
  
• I forgot my login information. What should I do?
  
  
• I try to logout from the RMCLab Server, but a message informs me that "Connection is lost" or "Connection is forcefully rejected". How can I manually terminate the application?
  
  
• I was using RMCLab Client Software, when suddenly it shutted down by itself. Did I make something wrong?
  
  
• When I logon, a message appears, claiming that my executable files are out of date. What I have to do?
  
  
• I upload my report, but it seems that nothing happens. What goes wrong?
  
  
• How can I communicate with other RMCLab users?
  
  
• When uploading my report, what exactly filetypes can I send to RMCLab Server?
  
  
• How can I change the IP address and Port to log on RMCLab Server? These fieldsappear to be disabled. What should I do?